Ivo has a very useful function that notifies you when another staff member adds a file note to one of your records. When you open Ivo, the following message is displayed -
When you then click the 'OK' button, Ivo displays the list of actions that have been made by other staff. The list is displayed in chronological order for each client and activity. That is, all actions for one activity are displayed together, from oldest to newest, for each client.
When you have read the details of the action, simply click the 'Acknowledge' button below the message to get rid of it -
You need to 'Acknowledge' each message separately. If you don't acknowledge a message, it will be displayed again the next time you open Ivo.