If you are an Ivo Administrator, you are able to change their password by following these steps;

  1. Click the Administer Ivo icon at the top-left of the Ivo screen

  2. Click the Ivo Administration tab

  3. Click the Staff button in the ribbon

  4. In the Active Staff list on the left hand side, click the name of the staff member whose password you wish to change

  5. Select the Details tab under the staff members name

  6. Click on the Password hyperlink to bring up the dialog box (as seen below) to change the password. You can create the new password, or simply Remove the existing password.