If you are an Ivo administrator, you are able to change their password by following these steps -

  1. Click the 'Administer Ivo' icon at the top-left of the Ivo screen
  2. Click the 'Staff' button in the ribbon
  3. Click the name of the staff member whose password you wish to change
  4. You can type the new password, or simply delete the existing password (note, the changes will be saved once you click on another staff member, switch to another Ivo screen, or close Ivo)