This process can only be completed by an Ivo Administrator, or a staff member who has been given specific access to this function.

  1. Click the 'Ivo Tools' tab

  2. Click the 'Merge Entities' button

  3. Select the 'Entity to Keep'.

    Simply type a part of the name of the entity you wish to keep.  For example, if you wish to keep 'Jane Doe', you can search for 'Jane', or 'Doe', or even just 'ane'.  You can click any entity listed to view its complete record on the right-hand side of the screen

    When you have found the entity you wish to keep, double-click it. The name will be moved to the table at the bottom-left of the screen.

  4. Select the 'Entities to Merge'.

    The search term used in step 3 will be carried over, however you can search for something different if necessary. Double-click each entity you wish to merge (you can merge as many as required); the names will be moved to the table at the bottom-left of the screen.

  5. Run the Merge

    Carefully read the confirmation message to ensure all the details are correct.  When ready, click the 'Run the merge now' link.  You will need to confirm again that you wish to run the merge.  Please read this confirmation carefully as well - if you simply click 'Yes' without reading it, Ivo will prompt you yet again - this is because merging can affect a lot of data, and is difficult and time-consuming (and therefore costly to you) to reverse.