1024 Ivo Support

If you are using Ivo for the first time, there will be no password set for you.  Simply select your name from the dropdown list, and then click the OK butto...

This error occur can occur where Ivo is being accessed remotely, and is related to staff not ending their remote sessions - they 'disconnect', ins...

To change staff status from "active" to "inactive" (in order to be able to add new staff, for example), follow these steps: 1.  Cli...

  To delete a record, first you will need to have administrative access in Ivo. Once logged in, please follow the steps below: ...

 The 1024 Helpdesk has a section for Forums.  There are two forums available - Annoucements - important news relating to 1024 and Ivo, such as ne...

To change the password you use to login to the Ivo program, follow these steps - Click the "Help and Support" tab at the top of the Ivo screen...

 The simplest way to record a client as deceased is - Open the client's record from the Manage Clients screen Click the client's name to...

Permission to create new Systemic Issue records is restricted to Ivo Administrators, and staff who have been given explicit permission. This is to ensure ne...

 Ivo has a very useful function that notifies you when another staff member adds a file note to one of your records.  When you open Ivo, the following messa...

You must be logged in as an Ivo Administrator to complete this task. Click the small 'cog' icon at the top-left of the Ivo window Change t...