1024 Ivo Support

This error occur can occur where Ivo is being accessed remotely, and is related to staff not ending their remote sessions - they 'disconnect', ins...

To change staff status from "active" to "inactive" (in order to be able to add new staff, for example), follow these steps: 1.  Cli...

  To delete a record, first you will need to have administrative access in Ivo. Once logged in, please follow the steps below: ...

To change the password you use to login to the Ivo program, follow these steps - Click the "Help and Support" tab at the top of the Ivo scre...

 The simplest way to record a client as deceased is - Open the client's record from the Manage Clients screen Click the client's name to...

Permission to create new Systemic Issue records is restricted to Ivo Administrators, and staff who have been given explicit permission. This is to ensure ne...

 Ivo has a very useful function that notifies you when another staff member adds a file note to one of your records.  When you open Ivo, the following messa...

You must be logged in as an Ivo Administrator to complete this task. Click the small 'cog' icon at the top-left of the Ivo window Change t...

 On the Calendar (or 'Journal' as it was originally called), you can change the time scale by clicking the 'Time Scale' button in the to...

 If you are an Ivo administrator, you are able to change their password by following these steps - Click the 'Administer Ivo' icon at the ...