1024 Ivo Support

This error can occur where Ivo is being accessed remotely, and is related to staff not ending their remote sessions - they 'disconnect', instead o...

The 1024 Helpdesk has a section for Forums.   There are two forums available - Announcements - Important news relating to 1024 and Ivo, such as new...

To change staff status from "active" to "inactive" (in order to be able to add new staff, for example), follow these steps: 1.  Cli...

  To delete a record, first you will need to have administrative access in Ivo.  Once logged in, please follow the steps below: Click on the “Gea...

Ivo provides three different tools for extracting data.  It is important to note that these functions can all be added to and customised, in some manner...

To change the password you use to login to the Ivo program, follow these steps; Click the "Help and Support" tab at the top of the Ivo scre...

The simplest way to record a client as deceased is to; Open the client's record from the Manage Clients screen and select the clients name from th...

Permission to create new Systemic Issue records is restricted to Ivo Administrators, and staff who have been given explicit permission.  This is to ensure n...

Ivo has a very useful function that notifies you when another staff member adds a file note to one of your records.  When you open Ivo, the following me...

You must be logged in as an Ivo Administrator to complete this task.  Click the Ivo Administration icon at the top-left of the Ivo window  Click on...